Shipping & Returns

Free delivery 

Throughout France and Europe - Without minimum amount of order; even during the promotions and the private sales. 

Place and mode of delivery - At home, workplace, or relay parcel -

By chronopost or DPD J or J+1 working day, or free colissimo for Corsica -

Delivery within 3 to 5 days in Europe

Express processing chargeable to the customer:

5€ in France, 20€ to Corsica with Chronopost

9€ in UE

Delivery outside Europe

Express with DPD 20€

Any questions: reach us at +33 (0)9 64 43 40 73

 

 Returns are at client's expense


To request a return:

E-mail khera@basalt.fr within 14 days from the delivery date to request a Return Number (R.N.). Please include your Name, Order Number , Item Code(s) of the item(s) to be returned and state if the return is size exchange, store credit or refund.

The returned product must be new, unused, in their box perfectly intact, every returned product not packed, with labels directly stuck on the box will be refused or will be the object of a 9€ restraint on the refund.

The returns are made at the following address by the carrier of your choice at the expense of the customer

Return address is

BASALT returns

37, rue lepelletier

59800 Lille (France)

 

The customer will have to keep the proof of deposit of the parcel which will be put back to him by the carrier. In case of loss of the parcel, no refund will be made without this proof of deposit.
All the turned products (shoes, original packing, accessories, note ...) will have to be sent back perfectly intact.

Parcel must be checked by the customer in 14 days following their reception, the complaints will not be acceptable anymore beyond this deadline.

Upon receipt of the parcel, Basalt.fr will judge the perfect state of the turned goods. No return will be accepted if the turned products were used apparently or damaged because of the customer and whom this use or this damage make products unfit for the sale. If the return is refused by Basalt.fr, products will then have returned to the customer at the expense of Basalt.fr without the customer can require any compensation or right for refund
The refund of returns will be made subject to the respect for these conditions of return, Basalt.fr will proceed to the refund of products returned within 1 to 15 days following the reinstatement in stock of the goods.

In case of error during your command or change of opinion the conditions of return expressed this above are applicable.

In case of defect thank you for contacting we the following e-mail contact@basalt.fr afin so that we proceeded to the check, if the defect is proved true Basalt shall take care of the set of expenses

 

The express or priority returns will not be accepted for the customers outside the EU, basalt will not accept any customs fees on returns